Customer Appreciation

VIP Gravity — Members Only
Members Only
Welcome to
VIP Gravity
Gravity's exclusive members club
  Exclusive Members Club  
VIP Gravity

Learn what it really means to stay grounded.

See Member Perks
VIP Gravity Package
#StayGrounded

The VIP
Welcome Package

Every VIP member receives a curated package built around their tier. Exclusive edition gear, a preloaded member card worth more than the membership, monthly coffee deliveries, and perks that keep giving.

  • Special edition apparel & hat (Gold tee / Platinum hoodie)
  • Preloaded member card. Worth more than you paid.
  • Custom #STAYGROUNDED keychain
  • Custom Gravity stickers
  • Monthly 12oz coffee bag — your choice — for 3 or 6 months
  • Dedicated VIP support with priority response times
  • Platinum only: 15% off all drink orders for your first year
Monthly Coffee Pick

Choose Your Bag

Choose between any of our premium coffee blends for your monthly bag of free coffee! See options below. Your monthly pick ships free.

Choose Your Membership

Gold or Platinum — You Decide

Gold Member
$1,000
One-time membership
  • Special GOLD Edition T-Shirt
  • Special GOLD Edition Hat
  • $1,250 GOLD Edition Card — Prepaid, Rewards & Gift Card
  • Custom #STAYGROUNDED Keychain
  • Custom Gravity Stickers
  • 1 free 12oz coffee bag / month for 3 months — your choice of blend
  • Dedicated VIP support with priority response times
Get Gold — $1,000
Platinum Member
$1,500
One-time membership
  • Special PLATINUM Edition Hoodie
  • Special PLATINUM Edition Hat
  • $1,875 PLATINUM Edition Card — Prepaid, Rewards & Gift Card
  • Custom #STAYGROUNDED Keychain
  • Custom Gravity Stickers
  • 1 free 12oz coffee bag / month for 6 months — your choice of blend
  • Dedicated VIP support with priority response times
  • 15% off all drink orders for your first year
Go Platinum — $1,500
Dedicated to You

VIP Support
— Not Your Average Help Line

Your Private Support Channel
As a Gold or Platinum member, you skip the general inbox entirely. Your messages go to a dedicated line handled by team members who know your membership and your history with Gravity. Expect answers in hours — not days. Your VIP support contact details will be included in your welcome box.
Weekdays7am – 8pm
Weekends8am – 7pm
Response Time< 4 Hours
Priority Queue
VIP messages jump ahead of standard support. While regular customers wait 24–72 hours, you hear back within 4 hours during support hours.
🎯
Dedicated Team Members
No bots, no shared ticket system. VIP support is handled by real people who know your membership and history with us.
💳
Card & Balance Help
Questions about your preloaded member card, in-store redemption, or balance? We handle it directly — no runarounds.
📦
Monthly Coffee Coordination
Need to swap your bag, update your address, or pause a month? VIP support handles it with zero friction.
Limited Membership

#StayGrounded.
Join VIP Gravity.

Two tiers. One commitment. Pick the one that's right for you.

gravityvip.com

Gravity Coffee Co. ®

#STAYGROUNDED — gravityvip.com

#STAYGROUNDED

Gravity is a company fueled by passion and creativity that has been revolutionizing the drive-thru coffee experience since opening our first location in 2016. Our keen attention to detail, loyalty to our consumers, and upbeat work environment are major contributors to our continued success.Our team members are the driving force behind our business. They are committed to delivering consistently amazing experiences to our customers. Behind them, Gravity’s executive team brings a breadth of experience from across multiple industries, allowing us to craft an effective employee training program for each Gravista who joins our family.Our demonstrated success in one of the most competitive coffee markets in the United States has enabled us to continue expanding at an incredible rate. The core values of simplicity, consistent and reliable product quality, and efficiency in customer service set us apart, providing the amazing opportunity of upward growth for both our business and employees. Our founder feels strongly that the drive-thru revolution doesn’t stop at just creating a menu that allows customers to personalize their coffee and energy drinks. As such, we are preparing to launch into a number of new endeavors within the retail market. GRAVITY IS MORE THAN COFFEE, IT'S AN EXPERIENCE.

YOUR FAVORITE BLENDS

Signature Drip Blend (Medium Roast)

Signature Drip Blend (Medium Roast)

$14.99
View Product
Gravity Coffee Signature Ground White Coffee - 12oz

Gravity Coffee Signature Ground White Coffee - 12oz

$16.99
View Product
Gravity Coffee Signature Decaf Blend (Medium Roast) - 12oz

Gravity Coffee Signature Decaf Blend (Medium Roast) - 12oz

$14.99
View Product

You can reach us at:

Contact us at:
help@gravitycoffee.com